POLICIES
A few things to know to make sure everyone has a good time.
Arrivals
Due to the nature of our back to back classes, please arrive no more than five minutes before your class.
Our cut off time for late arrivals is five minutes, anytime after this the teacher can refuse entry due to it being disruptive as well as going against health and safety.
Cancellation policy
We run on a twelve hour cancellation policy, if you cancel with less than twelve hours notice, this will result in a loss of class credit with no exceptions. Please ensure you cancel your spot via the booking system, we do not deal with cancellations or bookings via email.
Waitlist
Anytime a class is fully booked, you will have the option to join the waitlist. We often have lots of movement on bookings, so it's a great way to get a spot.
When a space opens up, you will be emailed to accept, the spot is held for you to claim for 75 minutes. Please do remove yourself from the waitlist if you no longer require the spot. This way someone else will be able to register.
Grip socks (Reformer only)
For the safety and hygiene for clients and teachers, grip socks are required for all reformer classes. If you do not have your own, you can purchase a pair at the studio for £12. Please note we do not take cash.
Pack Expiry
All multiple class packages for Reformer and Matwork have a three month expiry.
Drop in's have a one month expiry.
If you need to extend your package, you can do this at a fee. Simply email hello@flexpilateslondon.co.uk to arrange this,
Pre + Post Natal
From January 2025 we are welcoming those who are prenatal into all of our classes with teachers who are qualified. You can look at our 'team' page to find which teachers are qualified to teach pregnancy.
We also offer specific Pre + Post natal reformer classes, which we would really encourage suitable clients to attend as these are specific for building strength, body awareness and releasing which will be essential for taking you through pregnancy and beyond.
It is also a great way to meet other local mums.