POLICIES
A few things to know to make sure everyone has a good time.
Arrivals
Due to the nature of our back to back classes, please arrive no more than five minutes before your class.
Our cut off time for late arrivals is five minutes, anytime after this the teacher refuse entry due to it being disruptive to the class as well as against our health and safety policy.
Cancellation policy
We run on all classes and privates on a twelve hour cancellation policy, if you cancel with less than twelve hours notice, this will result in a loss of class credit with no exceptions. For group classes, please ensure you cancel your spot via the booking system, we do not deal with class cancellations or bookings via email. For private sessions, you can email us to cancel your session so we can let the teacher know but will result in a lost credit if inside the 12hour window.
Waitlist
Anytime a class is fully booked, you will have the option to join the waitlist. We often have lots of movement on bookings, so it's a great way to get a spot.
When a space opens up, you will be emailed to accept, the spot is held for you to claim for 75 minutes. Please do remove yourself from the waitlist if you no longer require the spot. This way someone else will be able to register. You are only charged for the class if you accept the waitlist spot. If you accept and receive a message to say it is unsuccessful, this is due to not having a valid credit on your Momence account.
Grip socks (Reformer and Tower only)
For the safety and hygiene for clients and teachers, grip socks are required for all reformer classes. If you do not have your own, you can purchase a pair at the studio for £12. Please note we do not take cash.
Class Packs/ Drop in
Class packages for Reformer and Matwork have a three month expiry.
Drop in's have a one month expiry.
All packages/ credits are non transferable or non refundable.
All packages/ credits can be used at BOTH locations.
If you need to extend your multiple class package, you can do this at a fee. Simply email hello@flexpilateslondon.co.uk to arrange this.
Pre + Post Natal
We welcome pregnant clients in all classes up until 16 weeks. Thereafter, you can attend the following classes with a teacher who is P&Pnatal trained:
Beginner Reformer, Open Level Reformer, Stretch Reformer and Pre + Postnatal Reformer.
You can find which teachers are pre and postnatal trained on our 'Team' page to ensure you are practicing with the right person.
Intermediate Reformer, Adanced Reformer and Tower classes are not suitable due to the inversions and loaded flexion within these classes.
Babies are very welcome at our Pre + Postnatal Specific classes.